To all of our fantastic customers,
We hope you and your loved ones are staying safe.
As the COVID-19 virus continues to impact on all of our lives, it is imperative that we make responsible changes to ensure the safety and wellbeing of you, our customers and all of our colleagues.
As of Monday 23rd March, we have decided to close our Showroom to the public until further notice. This will be reviewed in line with the Government guidelines in place.
UPDATE (16/05/20) - As a responsible employer, the health and safety of our staff, is imperative to us. We are now operating with a very small team to ensure that orders continue to be processed, but to ensure social distancing this will lead to longer dispatch times of orders during this period.
Our 'Next Day Delivery' service is currently suspended, but we are aiming to have your order with you within 10 working days. If your item requires any applications, lead times maybe slightly longer.
We ask anyone who needs to return an item to hold onto this until we re-open the store. We are extending our returns policy from 30 days to 60 days from purchase. This policy will be reviewed in line with government advice. Please do not send any returns back to us whilst the warehouse is closed, as we will not be able to process this for you.
If you wish to cancel your order for a refund, please e-mail Sarah@avecsport.com . When e-mailing, please include your order number to speed up this process.
CLICK & COLLECT
Click & Collect is currerntly suspended. We ask that our customers do not come to our warehouse as we are closed to the public. Once we are in a position to start 'Click & Collect' again, we will set out a proceedure to keep both our customers and staff at a safe distance.
We have taken steps to ask ALL of our staff to work from home where possible. This means that during this period you will not be able to reach us by our normal telephone phone number.
You can of course reach us by e-mail during this period, with a list of contacts below:
Jonathan Le-Poidevin | Sales Manager | email@example.com
Sarah Crawford | Online Sales | Sarah@avecsport.com
Stephen Maddison | Sales Support | Stephen@avecsport.com
You can also drop us a message via our Social Media Platforms and a member of our team will be in touch.
You can now talk to us via Facebook Messenger by clicking here.
Don't forget, you can also use our online chat when you see the Chat Icon appear on the page.
These are uncertain times for everyone, and we thank-you all for your continued support and custom.
As soon as we are in a position to re-open our doors, we will notify you via our media channels