To all of our fantastic customers,
We hope you and your loved ones are staying safe.
As the COVID-19 virus continues to impact on all of our lives, it is imperative that we make responsible changes to ensure the safety and wellbeing of you, our customers and all of our colleagues.
As of Monday 23rd March, we have decided to close our Showroom to the public until further notice. This will be reviewed in line with the Government guidelines in place.
UPDATE (26/03/20) - As a responsible employer, the health and safety of our staff comes first, so as of today, we have taken the decision to ask ALL our staff to stay at home in line with the Government Guidelines.
This means that we will not be dispatching any orders placed until Tuesday 14th April 2020 at the earliest. We will review this date in line with an further guidelines that may be put in place in the future. Pleas be assured that all orders placed during this period will be processed as soon as it is safe for our staff to return to work.
We ask anyone who needs to return an item to hold onto this until we re-open the store. We are extending our returns policy from 30 days to 60 days from purchase. This policy will be reviewed in line with government advice. Please do not send any returns back to us whilst the warehouse is closed, as we will not be able to process this for you.
If you have placed an order with us from 23/03/20 and wish to cancel, please e-mail Sarah@avecsport.com . When e-mailing, please include your order number to speed up this process.
We will continue our Spring Sale whilst our warehouse is closed. Any orders placed online during this period will be honoured as soon as it is safe for staff to return to the shop and process these. The Spring Sale prices are available whilst this offer is running and is subject to availability of stocks.
To secure items at these prices, we advise customers that orders must be placed online whilst this offer is live. We will be unable to honour this offer without a confirmed order and payment in place.
Use code STAYHOME20 at checkout to secure 20% off your order.
We have taken steps to ask ALL of our staff to work from home where possible. This means that during this period you will not be able to reach us by our normal telephone phone number.
You can of course reach us by e-mail during this period, with a list of contacts below:
Jonathan Le-Poidevin | Sales Manager | email@example.com
Sarah Crawford | Online Sales | Sarah@avecsport.com
Stephen Maddison | Sales Support | Stephen@avecsport.com
You can also drop us a message via our Social Media Platforms and a member of our team will be in touch.
Don't forget, you can also use our online chat when you see the Chat Icon appear on the page.
These are uncertain times for everyone, and we thank-you all for your continued support and custom.
As soon as we are in a position to re-open our doors, we will notify you via our media channels
Stay In | Stay Safe | Save Lives