To All of our Customers,
Firstly, we wanted to say a HUGE thank-you to everyone who has purchased from us so far in what has been a very stop/start year for us all. You have kept us on our toes over the last few months since we re-opened our doors.
It is unfortunate that we have to close them for a short time to comply with governement lockdown guidelines.
Whilst our Showroom must close, our warehouse will remain open to dispatch all orders purchased online, and our 'Click & Collect' service will be in opperation. We'll try to keep things as 'normal' as possible through the next month, to ensure orders are still going out.
We will be working with a lot less staff on-site, to ensure we keep our staff safe and our place of work COVID safe.
So what changes are we making:
Showroom - Unfortunatly our showroom and reception area will be closed to the public until 3rd December at the earliest. We ask that all orders are placed via our website where possible. You can either have your order shipped to your door, or you can select 'Collection from warehouse' when you place your order. Please do not visit our warehouse, unless you have an order to pick up.
Click & Collect - Customers will be able to order their orders for collection from our Spennymoor Warehouse. However collections must take place at the door, where a pick-up point will be set up. Proceedures will be in place to ensure a contactless exchange of your order.
Payment - During the lockdown period, all orders will need to be paid for upfront, as we will be unable to complete a transaction at the door. In line with government guidelines 'click and collect' transactions will need to be completed prior to collection to ensure a 'contactless transaction'. You can make payment either online when you place your order, or if you prefer to speak to someone to place your order, then a member of our team will still be available to take your call on 01388 814800 (option 1).
We hope all our customers keep safe during this period, and we look forward to welcoming you back to visit our showroom next month.