Delivery
Order non-personalised items for Next Day delivery before 1pm Monday to Friday and your order will be dispatched the same day. Orders placed after 1pm on Friday through to Sunday evening, will not be processed until the Monday.
For personalised orders, we aim to have your artwork approved within 5 working days. Once all the artwork is approved, your order should be completed within 21 days. However, this can vary depending on the size of your order and our peak periods.
In the rare occasion that an item is unavailable, we will dispatch the rest of your order and the missing items will be refunded within 3-5 working days.
During busy periods it can sometimes take up to two working days for your order to be dispatched.
Please note that delivery times may take longer around Bank Holidays & Public Holidays (Christmas, New Year etc).
All our orders are dispatched using DPD once your order has been completed. Our delivery charges (inc VAT) are:
- Collect from Showroom (Spennymoor) - FREE
- DPD Standard (UK excluding NI) - £3.95
- DPD Next Working Day Delivery (UK excluding NI) - £5.95
- DPD 2 Working Day Standard (Northern Ireland) - £12.00
- DPD Ship to store (UK excluding NI) - £5.95
- Orders over £250.00 will qualify for FREE NEXT DAY DELIVERY.
Any orders that contain a pre-order item will only be dispatched once the entire order can be fulfilled. If you need to receive the items sooner than the advised dispatched date for the pre-order item, please ensure you place two separate orders so that they can be dispatched as soon as possible.
Unfortunately, we currently don’t accept international orders. However, this is something that we are looking to offer in the future.
We may be able to make changes to your order once the order has been placed, which includes changing an item or size, or delivery/billing address.
Please email us at sales@avecsport.com
Please note: Changes or cancellations on personalised orders are only possible if your order hasn’t entered any stage of production. For non-personalised orders, cancellations are only possible if your order has not been completed.
If your order has already been processed, another delivery charge may be applied to change addresses, and we cannot be held responsible if an order goes missing due to incorrect information provided. We would not be liable to refund/replace this order.
Once your order has been dispatched, you should receive a SMS or email from DPD with tracking details. We recommend downloading the DPD app for live updates from DPD.
All orders are dispatched via DPD and will require a signature for the goods.
On the day of delivery you should receive notification from DPD with an allocated time slot. You can use the DPD app or DPD tracking link to change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it up.
If you miss a delivery and do not inform DPD of an alternative means of delivery, DPD in most cases will automatically drop your parcel off at the nearest DPD Pick Up Point to your original delivery address for you to collect at a convenient time, you should be informed if this happens. DPD rarely now try multi delivery attempts on different days unless you change your delivery options via the DPD App or Link.
Please note: if your parcel is returned to us after a failed delivery attempt to the correct address, another delivery charge may be applied.
If you know you know you’re not going to be in, please select the DPD Ship to Store option and get your order delivered to your nearest store.
In the rare situation where your parcel is lost or mis-sorted while in transit and it isn't automatically corrected by DPD please contact our sales team who can contact DPD to get more information.
Unfortunately if you instruct DPD to leave your parcel in a "Safe Place" and it is no longer there when you arrive, it is best for you to contact DPD direct as we have no control over this situation, DPD should offer as much help as possible and should have photo proof of where the parcel was left.
On receiving your parcel, any physical damage should be reported immediately to the DPD driver. You must inform us of any discrepancies within 24 hours of signing for your order, so this can be investigated.
Returns
To be eligible for a return, your item must be unused, non-personalised*, in its original packaging including tags, and sent back to us within 28 days of receiving your order.
Garments must NOT be worn, washed, or altered in any way. Please note that garments can be tried on for size only.
Returns will not be accepted if the original tags are not attached.
We only offer exchanges on faulty products. To speed up on any returns or size changes, we ask that you place a fresh order with us, and will give you a refund upon receiving the item you wish to return.
We are unable to accept returns of items that have been personalised* unless the item is deemed faulted. This does not affect your statutory rights.
We reserve the right to refuse any returns that are shipped after the 30-day grace period has expired or items not returned to us in their original condition. This does not affect your statutory rights.
Socks and Body Fit can only be returned if they are fully sealed in its original packaging.
*Please note that any personalised items including embroidery or printing, such as team or school badges, initials, or numbers cannot be returned. If you are unsure on your size, please check our size guide or order a sample.
To be eligible for a return, your item must be unused, non-personalised*, in its original packaging including tags, and sent back to us within 28 days of receiving your order.
We are sorry that you received a faulty, missing, or incorrect item.
To get this resolved as quickly as possible, please contact a member of our team at sales@avecsport.com and provide the following:
- Order number,
- Clear photo evidence of the fault or incorrect item received including Avec logo,
- The name of the faulty or incorrect/missing item.
Please do not return any damaged or incorrect goods unless advised by a member of the team, this may result in slower resolution time.
All claims for damaged or incorrect/missing items must be made within 7 days of the delivery date.
If there’s a fault with your item after the 28 days of receiving your item, but before 6 months of having your item. Please contact us at sales@avecsport.com.
We currently do not offer free UK returns; you will be responsible for the cost of your return unless stated otherwise.
You can now use our Returns Service via DPD. - Send your item back to us and enclose a return form with your item, so we can identify it upon it's return. Then simply go to our DPD Returns Portal here: Returns Portal and fill out fields to create a returns label. You can either then print out your returns label at home or generate a QR Code to print the label in-store. You can then drop your parcel off any one of DPD's many drop off points across the UK. You can find your nearest drop off point here: DPD (UK) - Pickup Point Finder
Please note that the cost of the return delivery will be deducted from your refund unless the item is deemed faulty or we have made an error with your order.
If you used a tracked delivery method you should be able to track the delivery status using their tracking system.
Please allow up to 3-5 working days for us to process returns from the date delivered to our warehouse. Once we have received your return, we will process this for you and the money should appear in your account within 7 working days.